cg66's Privacy Policy

1. Introduction & Scope

cg66 is a trusted online casino and betting platform that provides safe and entertaining services for players in Bangladesh. This privacy policy sets out what types of information we collect from you when you use our website and related services, how that information is used, with whom it may be shared, and what measures we take to protect your information.

This policy applies to all users of cg66's services, whether they are registered members or general visitors. By continuing to use our platform, you acknowledge that you have read this privacy policy and understood its terms. We reserve the right to amend this policy at any time and will notify you appropriately of any significant changes.

2. Information We Collect

cg66 collects only the information necessary to provide its services. We collect information in two main ways — what you voluntarily provide and what is automatically collected through your use of the platform.

2.1 Information You Provide

Information you provide during account registration and use of services includes:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Payment details (bKash, Nagad, Rocket, or Upay account numbers)
• Copies of documents submitted for identity verification (such as a national ID card)
• Messages sent to the support team via live chat or email

2.2 Automatically Collected Information

When you use our platform, the following information may be automatically logged by technical means:

• IP address and device type (mobile, desktop)
• Browser version and operating system
• Pages visited on the platform and duration of visits
• Referral source (where you came from before reaching our site)
• Cookie and session-related information
• Transaction history and records of gaming activity

3. Purpose of Data Use

cg66 uses collected information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Payment processing: To confirm deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Fraud prevention: To detect and prevent unauthorized transactions and fraudulent activity.
• Service improvement: To improve the functionality and user experience of our platform.
• Age verification: To ensure that only users aged 21 and above can use the platform.
• Legal compliance: To comply with applicable laws and regulations.
• Communication: To send important account-related notifications.

4. Data Sharing & Disclosure

cg66 may share information with third parties only in very limited circumstances and under strict controls. Those circumstances are described below:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and management of technical infrastructure. These partners may process your information only for the purpose of providing specific services and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to relevant authorities to comply with court orders, lawful requests from investigative bodies, or the requirements of applicable law.

4.3 Protective Disclosure

If fraud, money laundering, or any other illegal activity is suspected, information necessary to protect the security of our platform and the safety of users may be shared with the relevant authorities.

5. Data Security Measures

The security of your personal information is our top priority. cg66 maintains modern technical and organizational security measures:

• SSL encryption: All data transmitted on our website is protected by industry-standard SSL (Secure Sockets Layer) encryption.
• Data encryption: Stored sensitive data, particularly payment and identity-related information, is kept in encrypted form.
• Access controls: Only authorized staff may access user information for specific, defined purposes.
• Regular security audits: Our systems undergo regular security assessments.
• Firewalls and intrusion detection systems: Active technical barriers are maintained to prevent unauthorized access.

While we are committed to ensuring the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. We therefore ask you to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

6. Cookie Policy

cg66 uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser that help us improve the quality of our services.

6.1 Cookies We Use

• Essential cookies: These are necessary to maintain login sessions and ensure core functionality.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyze platform usage patterns and improve services.

6.2 Cookie Controls

You can decline or delete cookies through your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the platform.

7. Data Retention Period

cg66 retains your information only for as long as it is necessary to fulfill the purpose for which it was collected or as required to meet legal obligations. Generally:

• Information on active accounts is retained until the account is closed.
• Transaction records and identity verification information may be kept for a specified period after account closure in accordance with applicable law.
• Customer support communication records are retained for a specified period for quality assurance and legal purposes.
• Once the required period has passed, data is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information, and cg66 respects these rights:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If your information is inaccurate or incomplete, you may request a correction.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible if legal obligations apply.
• Right to restrict processing: In certain cases you may request that processing of your information be restricted.
• Right to object: You have the right to object to the use of your information for specific purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

9. Protection of Minors

cg66 is for users aged 21 and above only. We do not knowingly collect any information from minors. If we are informed that someone under the age of 21 is using our platform, we will immediately close their account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

10. Third-Party Links

Our platform may occasionally contain links to third-party websites. cg66 is not responsible for the privacy practices of those external sites. We advise you to read the privacy policy of any third-party site before visiting it.

11. Changes to the Policy

cg66 may update this privacy policy from time to time. For significant changes, we will provide a clear notice on the website and/or send a notification to your registered email. The updated policy will take effect from the date of publication. Continued use of the platform after any changes will be taken to mean that you have accepted the revised policy.

12. Contact Us

If you have any questions, concerns, or requests related to exercising your rights regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live chat: Available 24/7 through the website

Our support team is able to communicate with you in both Bengali and English.